Five-Star Customer Service Depends on Treating Employees Well

Great article. Treat your team as well as your customers for top performance. “Your goal as a leader in customer service is to bring out the optional efforts in your employees…” Taking this to the next level - and guide your team to bring maximum customer value. Being exceptionally responsive is great. But if our customers value business insights over responsiveness, we’re not quite there. As a leader bring out the optional efforts and the vision of what to achieve when applying those efforts. Read it here: Forbes - Five-Star Customer Service